Arcadian atlas demo7/7/2023 ![]() Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact.Serving as the primary day-to-day point of contact for customers live on the Arcadia platform.Develop strategies to help a client reach their business goals through product configuration changes and trainings Demonstrate a robust understanding of EHR and claims data Help troubleshoot the data ingestion process Use technical skills and critical thinking to investigate highly complex issues and develop remediation plans in collaboration with cross-functional teams Understand and translate issue impact relative to customers’ business needs Provide training tailored to the customer needs across the Arcadia product suite Exhibit an in depth understanding of Arcadia products Manage customer accounts independently with minimal oversight Have an awareness into some of Arcadia’s product configuration options Begin to gain an understanding of healthcare data Drive issue resolution through coordination with internal teams Understand Arcadia’s data ingestion processes Manage day to day operations of each customer, including awareness of any escalations Act as the primary CSA on assigned customer accounts with oversight Know each assigned customers’ scope of work and organizational goals Coordinate with internal teams and track against project status/timelines Complete Arcadia Core Platform certification You will work closely with implementation management, production support SMEs, engineering, and service desk teams. In this position, you will be a member of the newly formed Customer Success Management team within Arcadia’s Customer Management division. As the customer’s primary point of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery. The CSA displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.ĬSAs have a knack for troubleshooting complex technical issues, enjoy getting into the weeds, and excel at critical problem solving. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. For more information, visit arcadia.io.Īt Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia’s non-enterprise clients. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. We transform diverse data into a unified fabric for health. Arcadia is dedicated to happier, healthier days for all.
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